How To Raise A Concern And How We Respond To It

Moris AI Institute aims to resolve concerns fairly and promptly. This policy explains how to raise a grievance with MORIS AI LEARNING AND CAREER INSTITUTE PRIVATE LIMITED (Moris AI Institute) and what to expect in response. It applies to complaints about programmes and delivery, payments and refunds, conduct in sessions or community spaces, content and certificates, career support, and the handling of personal data.

Many issues can be resolved quickly by contacting the relevant support channel: learner and payment matters at support@morisaiinstitute.com, and general, corporate, government or institutional matters at hello@morisaiinstitute.com. If the response does not resolve your concern, you can raise a formal grievance.

Send a grievance to support@morisaiinstitute.com marked "Grievance", including:

• Your name and contact details.
• Your enrolment or transaction reference, if any.
• A clear description of the issue and when it occurred.
• What you have already done to resolve it.
• The outcome you are seeking.
• Any supporting documents or screenshots.

Moris AI Institute aims to acknowledge a grievance within a few working days and to provide a substantive response or resolution within a reasonable period, typically within 15–30 working days, depending on complexity. Where more time is needed, Moris AI Institute will explain why and give a revised timeline.

The grievance is reviewed by a person not directly involved in the original matter where practicable. Moris AI Institute may contact you for more information, review records and sessions, and consult the relevant team. The outcome and reasons are communicated to you in writing.

Grievances about the handling of personal data are dealt with under this policy together with the Data Protection & User Rights page. Where applicable law provides a right to approach the Data Protection Board of India or another competent authority, that right is unaffected.

If you are not satisfied with the outcome, you may request escalation to senior management by replying to the resolution email within a reasonable period and explaining why the outcome does not resolve your concern. Nothing in this policy limits any right you have to approach a consumer forum or other competent authority under the applicable laws of India, including the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000 and the rules made thereunder, the Consumer Protection Act, 2019, and other applicable laws and regulations of India.

Grievances and escalations may be addressed to the Grievance Officer, MORIS AI LEARNING AND CAREER INSTITUTE PRIVATE LIMITED, at support@morisaiinstitute.com or by post to Pattan Near Zangam Flyover, District Baramulla, Jammu & Kashmir, 193121, India. The name and current contact details of the Grievance Officer are made available on request and updated on the website where required by law.

Moris AI Institute keeps a record of grievances and their outcomes for quality improvement and to meet legal and audit requirements, in line with the Privacy Policy.

Moris AI Institute may update this policy. The current version is published on the website with its effective date.

To raise a grievance or ask about this policy:

MORIS AI LEARNING AND CAREER INSTITUTE PRIVATE LIMITED
Pattan Near Zangam Flyover, District Baramulla, Jammu & Kashmir, 193121, India

General enquiries: hello@morisaiinstitute.com
Learner & payment support: support@morisaiinstitute.com
Phone: +91 99067 74866
Website: https://www.morisaiinstitute.com

If you have questions about this page or how your information is handled, reach out to our team directly.