How Cancellations And Refunds Are Handled By Us

This Cancellation & Refund Policy applies to fees paid to MORIS AI LEARNING AND CAREER INSTITUTE PRIVATE LIMITED (Moris AI Institute) for courses, training programmes, workshops and related paid Services, through the official website or an approved payment channel.

It should be read together with the Terms & Conditions and the Payment Policy. Where a specific programme has its own published refund terms, those terms apply in addition to this policy.

Course and enrolment fees are normally non-refundable once payment has been made or enrolment has been completed. This is because a place is reserved, trainer and scheduling capacity is allocated, and learning materials and access are made available on enrolment.

This general position is subject to the specific exceptions below and to any right you have under the applicable laws of India, including the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000 and the rules made thereunder, the Consumer Protection Act, 2019, and other applicable laws and regulations of India, including the Consumer Protection Act, 2019 where it applies.

A refund may be issued in the following situations:

• Duplicate payment — you were charged more than once for the same enrolment.
• Erroneous payment — a technical or processing error resulted in an incorrect amount being charged.
• Programme cancellation by Moris AI Institute — Moris AI Institute cancels a programme before it begins and is unable to offer you a suitable alternative intake.
• Where a refund is required by applicable law.

Where Moris AI Institute cancels or reschedules a programme, you may instead choose to transfer your enrolment to a future intake.

Except where applicable law provides otherwise, refunds are not available where:

• You change your mind after enrolment or no longer wish to continue.
• You are unable to attend, or stop attending, for personal reasons.
• You did not meet an attendance, assessment or participation requirement.
• Access was withdrawn because of a serious breach of the Terms & Conditions or Acceptable Use Policy.
• You expected a specific career, salary, placement or job outcome that is not part of the programme.
• A third-party AI tool used alongside the programme changed its features or pricing.

Where permitted for a programme, you may request a one-time transfer of your enrolment to a later intake before the programme starts or within any window stated for that programme. A transfer request does not guarantee a place in a specific future intake and may be subject to availability and any difference in fees.

3-Day Free Classes, where offered, are provided at no cost and involve no payment. No refund arises in connection with them.

Send a refund request to support@morisaiinstitute.com with:

• The name used for enrolment.
• The programme name and intake.
• The payment date, amount and transaction reference.
• The reason for the request and any supporting information (for example, a duplicate transaction reference).

Requests based on duplicate or erroneous payment should be raised promptly after the charge.

Approved refunds are made to the original payment method or source account used for the payment. Moris AI Institute does not make refunds in cash or to a different person or account.

Moris AI Institute aims to process approved refunds within a reasonable period, typically within 7–14 working days of approval. The time for the amount to appear in your account depends on your bank or payment provider. Payment-gateway or transaction charges, where applicable and non-recoverable, may be deducted from a discretionary refund.

Moris AI Institute cannot verify, refund or accept responsibility for any payment made outside its authorised channels, including cash payments or transfers to an individual's personal account. Always pay through the official website or an approved payment gateway.

Moris AI Institute may update this policy to reflect changes in its Services, payment processes or legal requirements. The version in force at the time of your payment applies to that payment. The current version is published on the website with its effective date.

For cancellation or refund queries:

MORIS AI LEARNING AND CAREER INSTITUTE PRIVATE LIMITED
Pattan Near Zangam Flyover, District Baramulla, Jammu & Kashmir, 193121, India

General enquiries: hello@morisaiinstitute.com
Learner & payment support: support@morisaiinstitute.com
Phone: +91 99067 74866
Website: https://www.morisaiinstitute.com

If you have questions about this page or how your information is handled, reach out to our team directly.